.jpg)
Shop Policy
Welcome to our store policy page! At Tessy's Kitchen, we are committed to providing our customers with a seamless and enjoyable dining experience. This page outlines our policies regarding ordering, payment, delivery, refunds, and more. We value transparency and want to ensure that you have all the information you need to make informed decisions when ordering from us. Please take a moment to review our policies below, and feel free to contact us if you have any questions or concerns. Thank you for choosing Tessy's Kitchen.
Ordering
-
Orders can be placed through our website, mobile app, or by contacting us directly.
-
Once an order is confirmed, it cannot be cancelled or modified as our kitchen begins preparing your delicious meal immediately.
Payment and Pricing
-
We accept online payments through secure payment gateways for your convenience.
-
All prices listed on our menu are subject to change without notice. Please refer to our website or contact us directly for current pricing information
Pickup and Delivery
-
Choose between convenient pickup at our restaurant location or delivery to your doorstep.
-
Delivery times may vary based on your location and order volume. We strive to deliver your meals promptly.
Refunds and Exchanges
-
We take pride in our culinary creations and strive to ensure your satisfaction with every order.
-
Refunds or exchanges may be provided in the event of order errors or quality issues. Please contact us immediately to report any concerns.
Cancellation Policy
-
Orders can be cancelled at any time prior to preparation if we are unable to fulfill the order due to unforeseen circumstances or inventory shortages.
-
Please contact us as soon as possible to request a cancellation and discuss any applicable refunds or credits.
Policy Changes
-
Our store policy is subject to change at any time without proper notice.
-
Changes to our policy will be updated on our website and communicated as necessary.